Returns & FAQ
Here is the revised version for your Fourthwall shop, with clearer distinctions between physical products, memberships, locked messages, and non-refundable digital downloads.
Returns, Refunds & Order FAQ
We want you to be satisfied with your purchase. If a physical product arrives damaged, contains a printing error, or has another visible quality issue, Fourthwall may provide a replacement or refund after reviewing the issue.
To help us resolve the problem quickly, please submit your order number and clear photographs through our contact form. Photographs should show the entire product and the affected area on a flat, well-lit surface. Where applicable, please ensure that the product tag and printing error are clearly visible.
Because physical products are made to order, we do not accept general returns, exchanges, or sizing-related returns.
Please review the policies below before completing your purchase.
1. Order Cancellations
Physical Product Orders
All physical products are made to order specifically for you.
To cancel or amend an order, use the order-management link included in your confirmation email. You may update or cancel your order before it enters production.
Once an order has entered production, it can no longer be cancelled or changed. However, you may be eligible for a replacement or other resolution if the completed product arrives damaged, incorrect, or defective.
Quality issues must be reported within 30 days of receiving your order.
Digital Product Orders
Ebooks, wallpapers, PDF guides, digital artwork, and other downloadable products cannot be cancelled once the download link or digital access has been provided.
All digital-product sales are final and non-refundable, except where required by applicable law or where a confirmed billing or delivery error has occurred.
Donations and Tips
Donations and tips are voluntary payments and are non-cancellable and non-refundable once checkout has been completed, except where required by applicable law or where a confirmed billing error has occurred.
Membership Subscriptions
You may cancel your membership at any time through the Billing page associated with your account.
Cancellation prevents future renewal charges and takes effect at the end of your current paid subscription period. You will continue to have access to your membership benefits until that period ends.
Membership payments are non-refundable, and no partial or prorated refunds are provided for the current subscription period, except where required by applicable law or where a confirmed billing error has occurred.
2. Damaged, Incorrect, or Defective Physical Products
If a physical product arrives damaged, contains a printing or manufacturing defect, or is materially different from the product you ordered, please contact us through our contact form within 30 days of delivery.
For the fastest resolution, include:
Your order number;
A description of the problem;
A clear photograph of the entire product;
A close-up photograph of the damaged or defective area; and
A photograph showing the product tag, when applicable.
Photographs should be taken on a flat, well-lit surface so the issue can be clearly reviewed.
After the issue has been verified, Fourthwall may provide a replacement, refund, or another appropriate resolution.
Minor differences in colour caused by screen settings, normal variation between product batches, sizing concerns, and change-of-mind requests are not considered product defects.
3. Refund Policies
Physical Product Refund Policy
Because physical products are made to order, we do not provide refunds, returns, or exchanges for:
Change of mind;
Accidental purchases;
Incorrect sizing selections;
Customer preference;
Failure to review the product description or sizing information; or
Orders submitted with an incorrect shipping address.
A physical product may qualify for a refund or replacement when it arrives damaged, incorrect, or defective and the issue is reported within 30 days of delivery with the required photographic evidence.
Submitting a report does not automatically guarantee a refund. The information and photographs provided will be reviewed before a resolution is approved.
Digital Product Refund Policy
All sales of ebooks, wallpapers, PDF guides, digital artwork, downloadable files, and other digital products are final and non-refundable once the download link or digital access has been provided.
Refunds will not be issued for:
Change of mind or buyer’s remorse;
Accidental purchases;
Failure to review the product description;
Dislike of a book’s storyline, characters, tropes, ending, or writing style;
Discomfort with mature content that was reasonably disclosed;
Failure to download or use the purchased file; or
Device or application incompatibility when the available file format was disclosed before purchase.
If you receive the wrong file, receive a corrupted file, are charged more than once, or cannot access your purchase, please contact us through our contact form so the issue can be investigated and corrected.
Donation and Tip Refund Policy
Donations and tips are non-refundable once payment has been completed, except where required by applicable law or where a confirmed duplicate or incorrect charge has occurred.
Membership Refund Policy
Membership subscription payments are non-refundable once processed.
You may cancel your membership at any time, but cancellation will take effect at the end of your current paid subscription period. No partial or prorated refund will be provided for unused time remaining in that period.
Failure to cancel before a renewal date does not qualify for a refund, except where required by applicable law or where a confirmed billing error has occurred.
Locked Message Refund Policy
Locked messages are non-refundable once payment has been completed and access has been provided.
If you are unable to access a locked message after payment, please contact us through our contact form. We will investigate the access problem and provide an appropriate resolution.
4. Refund Processing Times
Once a refund has been approved and processed, the time required for the funds to appear depends on the original payment method and financial institution.
PayPal: Approved refunds will typically appear in your PayPal account balance within 24 business hours.
Credit or Debit Card: Approved refunds will typically appear in your bank account within seven to ten business days, depending on your bank or card provider.
Processing times are controlled by the payment provider and financial institution and may vary.
5. Accepted Payment Methods
Available payment methods may include:
Credit and debit cards;
PayPal;
Google Pay;
Apple Pay;
Klarna or Afterpay, where available; and
Other local payment methods supported in your location.
The payment methods available to you will be displayed during checkout.
6. International Orders
International orders may be subject to customs duties, import taxes, processing fees, or other charges imposed by the destination country.
Depending on your location and the products ordered, checkout may display either:
A duty amount collected in advance; or
A notice that additional import fees may be charged upon delivery.
You are responsible for all applicable customs duties, import taxes, and related fees, whether they are collected during checkout or charged when the shipment enters your country.
Customs requirements vary by location. Please contact your local customs authority for information about the rules and fees that may apply to your order.
Refusing to pay customs charges or failing to collect a shipment does not automatically qualify the order for a refund.
7. Merchant of Record and Order Support
Fourthwall.com is the Merchant of Record and merchandising partner for purchases completed through this shop.
Fourthwall processes payments and handles order-related inquiries, approved returns, replacements, and refunds in accordance with its applicable policies and the terms displayed during checkout.
For assistance with an order, damaged product, billing issue, missing file, or access problem, please contact us through the contact form available on this shop.
Nothing in this policy limits any refund, cancellation, replacement, or consumer right that cannot legally be excluded.